Reaction Time

tigercat_skidder_340A Tigercat skidder hydraulic failure crippled our forestry customer in Pennsylvania.

After discussing the situation with our technical staff the 2 – AA6VM160 drive motors and the AA4VG140 pump were rushed to us for repair. The Units arrived at 8:00 p.m. that evening.

At 6:00 a.m., the units were cleaned and inspected.  By 10:00 a.m., a quote for repair was approved and rebuild of the units using new OEM parts from our inventory had started.

At 11:00 a.m., the units were tested and by 12:00 p.m., the units were painted and loaded on a truck for rush delivery back to our customer.

Ensuring limited downtime for our customers’ critical machinery is the foundation of the trusted relationships we’ve built over the years.  Our ability to react quickly and get the customer back into production is made possible because of the WHI team’s deep knowledge and our extensive inventory.

January 2nd, 2015|Case Studies|