Customer Service Team

Wooster Hydrostatics provides unsurpassed service to customers in a wide range of industries that rely on hydraulic pumps, motors and cylinders to get the job done. Our customers cannot afford downtime, so they rely on us for fast, dependable service. Quality runs through our entire organization – from our technicians with a combined 185 years of experience remanufacturing hydraulic pumps, to our helpful and efficient Customer Service Team, to the large inventory of genuine OEM parts that we keep in stock. No one is more qualified and prepared to support your need for fast and reliable repair of hydraulic pumps, motors and cylinders than Wooster Hydrostatics.

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Annette Hoffman, Sales Manager

Annette Hoffman has worked the world of hydraulics and hydraulic repair for over two decades, starting in service with Bosch Rexroth. She joined Wooster Hydrostatics as a sales representative in 1998 and has been a central force in growing WHI’s reach.

Annette’s depth of product and service knowledge, her leadership on the sales team and understanding of the service team’s processes and workflow assure a great result for every customer.

Wooster Hydrostatics is located in northeastern Ohio but its reach is worldwide. Annette’s travel and outreach across the United States has been the start of many great customer relationships. She responds promptly to requests for assistance no matter when they arrive because she lives the WHI promise to get you back up and running fast.

If experience, knowledge and genuine customer service is important to you, Annette Hoffman is a powerful ally. We hope, if you haven’t met her yet, you’ll have the opportunity.

Angela Folks, Sales Representative

Angela Folks joined Wooster Hydrostatics in 2009 after 15 years in sales with Bosch Rexroth.  During her tenure there, she provided individualized forecasting, ordering and pricing service to the company’s large OEM and Distributor clients.  It was great training in the discipline of being cost efficient and service-oriented.

Angela travels to meet WHI customers and represents the company at conferences where she gets to do what she likes best – connect with people.  Inside the company it’s the same positive experience.  She describes a family-like atmosphere where everyone understands that each department supports the high-level functioning of the others so there’s a lot of cooperation and support from shop to front office and in the field.

Being able to travel without concern that customer service will suffer is one of the benefits of working at WHI, according to Angela.  Everyone on the sales team knows the status of jobs in the service queue so customers have no concerns about ‘getting to the right person.’

Angela says the company’s focus on pumps and motors is one of Wooster Hydrostatics strengths and bodes well for the future.  The team is advancing as fast as all the technologies advance and it’s an exciting time.

The best part of the job?  Each day and each job is never the same so it’s always interesting.  And, it’s rewarding to know that the team is ultimately responsible for getting someone else’s job back online (and it could be halfway around the world).

Earl Rhamy, Engineering & Materials Manager

Earl Rhamy leads the Wooster Hydrostatics Technical team.  If a job is confounding or unusual, Earl is the person who will guide you to a solution.

His degree in Agricultural Engineering from The Ohio State University led to an early career in the  Wayne County Engineering Department.

He moved to Bosch Rexroth in Wooster for a lab technical position where he executed prototype testing of valves and hydrostatic pumps, became a test engineer and then manager of the test lab.

He moved on to HCC for a few years as a test engineer doing field testing and support of large Ag machinery, returning in 1992 to join the newly created Wooster Hydrostatics company.

If you ask him, Earl will tell you he likes doing different things.  That natural curiosity about how all things work, his path through testing and design positions, has provided him plenty of opportunity to gather and share useful knowledge.  Virtually every project that comes in the door or is assessed in the field by the WHI team is affected either personally by Earl or by the knowledge he shares with the team he’s guiding.

At the end of the day, Earl will say his most important job is reflected in these words: “I’m here to get you going.”

Gary Cassidy, Operations Manager

Gary Cassidy joined the Wooster Hydrostatics team in 2011 as the Operations Manager after a career in machining and directing operations at Will-Burt where he was part of a highly profitable Telescopic Mast division.

Gary moved on to Wayne Machine as General Manager and then joined WHI.  In his tenure to date, he’s helped to bring in new equipment and processes leading to higher productivity.  Wooster Hydrostatics has always tied its success to building, repairing and shipping on time – Gary has amplified the team’s ability to deliver on those promises.

With over 35 years in industry, Gary’s take on the WHI difference is that the company has the highest integrity and refuses to cut corners.  No repair leaves the shop without having achieved the best test result because it’s the only acceptable result when it’s done the Wooster Way.

Kurt Kesner, Inside Sales & Customer Service Representative

Kurt Kesner’s work life has always centered on providing great service to others – he worked in the Oil and Gas service industry which is known for its demanding environment — and landed with Wooster Hydrostatics in 2006.

Drawing on his customers-first training, you may meet Kurt through email or phone when placing an order or learning about order status.

When asked how he feels WHI is unique, Kurt says it’s the team’s knowledge, depth of repair experience, the relationships the company has grown, and the philosophy of doing the right thing, going beyond expectations.