When you buy from us, you get more than a product, you get our support, accumulated knowledge and exceptional customer service
When you work with us, you can expect support from our entire team throughout your project and beyond. Once you become our customer, we consider you a customer for life.
When you contact us via phone, e-mail, web site or any other method, we will respond quickly to your inquiry. Our inside sales people are knowledgeable and will give you the answer you need to move forward. We will not over promise and under deliver.
If your need is beyond an inquiry for a repair or remanufactured unit, then we will have one of our trained hydraulic technicians discuss your needs with you in more detail,. In many cases, they can help you identify the best course of action for your hydraulic equipment. If necessary, we can make a field call to advise you and develop a plan of action for your hydraulic challenge.
Once you have purchased a unit from us, you will be in good hands. In the event that you have an installation or start up challenge, our hydraulic engineers are available to offer technical advice to help you work through the issue. Most challenges can be worked through by discussing the symptoms over the phone or via e-mail. If a resolution cannot be reached, we are available to visit your site and offer technical expertise to fix the problem. A common start up issue is the lack of available settings for the unit that has been repaired. If you can provide the settings from the beginning of the project you will reduce the chances of a startup issue.
When you work with us, you will have support from the start of your project through the completion of the project. You don’t just buy from us. You have our ongoing support.